Frequently Asked Questions
How do I report a Lost or Stolen Debit Card?
To report a lost or stolen card, please call 1-888-241-2510. You mail also contact us during business hours by telephone at (718) 418-8232 x0, or email at email@example.com.
What is my Routing Number?
Brooklyn Cooperative’s routing number is 026084262. This works for all ACH / electronic funds transactions such as direct deposit, Paypal, Venmo, etc … .
For questions about wire transfers, please contact us at 718-418-8232 x0 or firstname.lastname@example.org. You may also make a domestic wire transfer request by logging onto online banking and completing the wire transfer request form.
When do my savings and checking account statements arrive?
Savings account statements are sent out quarterly, while checking account statements are sent monthly.
A better option is to have your statements delivered electronically. Choose e-statements in your online banking to save paper and avoid waiting for mailed statements.
Should I open a checking account?
There are two reasons to open a checking account. The first is that you need to write checks to pay bills and the second is you want to obtain a debit card. Refer to the question ‘Which checking account is right for me?’ to decide which type of checking account is best for you.
However, if you rarely write checks and you don’t really use debit, then you can stay with a regular savings account. Unlike savings accounts at banks, BCoop’s savings accounts allow for unlimited deposits and withdrawals. You can pay bills electronically using our online banking and receive direct deposit into the savings accounts. You can also obtain an ATM card to withdraw cash from any ATM machine or make deposits at one of the ATM machines listed here. There is only a $1 monthly fee associated with the savings account and a minimum balance of $5, making it a very affordable yet fully functional bank account.
Which checking account is right for me?
This depends on how much money you think you will keep at BCoop. If you believe you can maintain an average of at least $1200 in your checking account, the Unlimited Checking is best. There is no monthly fee and no limits on your ATM transactions. Any month in which your average balance falls below $1200 you will be charged $8.
If you know you will not have a balance of $1200, the Start Checking is best. The monthly fee is $4 regardless of your balance and your first 4 ATM transactions are free. All debit transactions and any electronic transactions (including electronic bill pay) are always free.
For business checking accounts, there is a flat monthly fee of $25. Brooklyn Coop does not charge for incoming wires, individual ACH transactions, any online banking activity, or bulk cash deposits. Note that any changes to these fees would appear in the Fee Schedule.
How do I change my address?
The easiest way is to change your address online once you have logged into your Brooklyn Coop account. There is a ‘Forms’ button above your balance information, in which you will a ‘Change My Address’ option.
Another option is to bring in a new proof of address (such as a recent bill or correspondence).
Last, you may email us a scan of your new proof of address as long as you’ve printed your name, the date and your account number with your signature. Email to info[a]brooklyn.coop.
Can I deposit my wife's tax return check into my account? I've been a member for over 10 years.
You can deposit your wife’s tax return check only if she is a signer on your account and she has endorsed the check. Third-party government checks are not allowed and there are no exceptions.
I'm moving to Texas. Can I keep my membership open?
Of course! But please fill out a change of address form. You can send your deposits through the mail, make transfers over the phone or online, and even apply for loans.
Can I add my friend to my account without being present?
No. Your friend must accompany you to the credit union and bring a photo ID and social security number in order to become joint on your account.
Do I earn dividends on my deposit accounts?
You may earn dividends on your savings account but not on your checking account.
Does the Credit Union share my personal information with other companies?
No, we do not sell or share member information with other companies. The Credit Union does report all loan information to the credit reporting agencies that may include Experian, Trans Union, and Equifax.
What is the best way to contact Brooklyn Cooperative if I need assistance?
You may call us at 718-418-8232 x0 or you may email us at email@example.com.
What is the difference between a credit union and a bank?
Both a credit union and a bank are corporations, owned by their shareholders. The difference is that a credit union’s shareholders are its depositors. This means that the people who use the credit union’s services on a daily basis can also influence the direction in which the credit union grows, its loan and account policies, and many other governing decisions. By contrast, a bank’s shareholders are investors, people who are interested mostly in how profitable the bank is rather than how the bank treats its customers.
How can BCoop help me build my credit report?
There are three ways in which we can help you build up your credit report. First, we offer free financial counseling. Call either our office or 311 to make an appointment. The counselor will go over your credit report, let you know how to repair negative items, and help you with strategies to improve your score.
Second, any member of the credit union can positively impact their score through a credit builder loan. These loans are automatically approved and have no minimum or maximum amount so you can take out a loan that is the right size for your budget.
Third, BCoop has a flexible loan process that allows people with negative items to qualify for a loan by bringing in a co-signer or starting with a small amount.
Why am I charged $1 each month for the savings account? How can I avoid this fee?
The $1 monthly maintenance fee is charged uniformly across all credit union members with two exceptions: minors under the age of 18, and borrowers. The first exception encourages members to save money for their children, and the second is designed as an incentive for members to move their credit balances to the credit union. We earn 70% of our revenue from our borrowers; if all of our members chose to keep their credit balances at Brooklyn Coop rather than their existing credit card or other lender, we would be able to eliminate fees for everyone!
Brooklyn Cooperative’s routing number for ACH / EFT transactions*: 026084262
For questions about wire transfers, please contact us at 718-418-8232 x0 or info[at]brooklyn.coop. You may also make a domestic wire transfer request by logging onto online banking and completing the wire transfer request form.
* This includes direct deposit, paypal, Venmo…
Holiday Calendar 2018 – We’re Closed These Dates
New Years Day Saturday, December 30th, Monday, January 1st
Dr. Martin Luther King Jr. Day Saturday, January 13th & Monday, January 15th
President’s Day Saturday, February 17th & Monday, February 19th
Memorial Day Saturday, May 26th & Monday, May 28th
Independence Day Wednesday, July 4th
Labor Day Saturday, September 1st & Monday, September 3rd
Columbus Day Saturday, October 6th & Monday, October 8th
Veterans Day Saturday, November 10th & Monday, November 12th
Thanksgiving Thursday, November 22nd & Friday, November 23rd
Christmas Day Tuesday, December 25th
New Years Day 2019 Tuesday, January 1st