Member Help Center
Select a service below to get started.
Non-Fraud Dispute
Dispute a charge from a vendor you recognize but believe is incorrect.
Fraud Dispute
Report a transaction you do not recognize and did not authorize.
Account Changes & Orders
Change address, order a debit/ATM card, or request checks.
Stop Payment
Request a stop payment for a check or money order.
*Cashier’s checks require a 90-day waiting period.Unauthorized ACH
Request the return of an unauthorized ACH transaction.
Important Contact Numbers
Credit Card Info & Payments
Reset ATM/Debit Card PIN
Block ATM/Debit Card
Online Bill Pay Support
ACH or FedNow Transfers
To send or receive ACH or FedNow transactions:
Routing Number: 026084262
Account Number: Use your personal account number
Send a Wire Transfer
Members may submit instructions to send a domestic wire either in person or electronically through online banking.
Requests to send an international wire must be made in person.
Receive a Wire Transfer
To receive a wire transfer into your account, use the official wire instructions:
View Wire Instructions
Important: Brooklyn Coop’s routing number alone will NOT work to receive a wire.
Please provide the full wire instructions to the sender, as they include required intermediary bank details.